Policies

Effective Date: Oct 1, 2025

Welcome to Mrs. Adelaide! We’re so glad you’re here. Below you’ll find our Terms of Service, Privacy Policy, and Return Policy—all in one place.

Terms of Service

Thanks for visiting and shopping with us at mrsadelaide.com. By using our website or making a purchase, you’re agreeing to the following:

Who We Are

We’re a small, home-based shop in Illinois, created out of a love for helping people enjoy beauty in their homes. You can always reach us at info@mrsadelaide.com.

Using Our Site

  • Please use our site kindly and responsibly.

  • All photos, text, and designs are ours—please don’t copy or reuse them without permission.

  • No spamming, offensive comments, or sharing of private content.

Orders & Payment

  • Prices are in U.S. dollars.

  • We accept the payment options provided through Squarespace.

  • You’ll get an email confirmation once your order is placed.

Shipping & Delivery

  • Orders ship within 3 business days

  • Currently, we ship within the United States.

  • Please double-check your shipping address—mistakes may cause delays.

Returns & Refunds

See the Return Policy section here.

Reviews & Comments

We love hearing from you! Please keep your comments respectful. Anything offensive or infringing on someone else’s copyright will be removed.

Copyright

Everything on this site (images, text, branding, designs) belongs to Mrs. Adelaide. Please don’t use it for your own commercial purposes without our permission.

Governing Law

These terms are governed by the laws of Illinois, USA.

Privacy Policy

Your privacy matters to us. Here’s how we handle your information.

What We Collect

  • Info you provide (name, email, shipping/billing address, payment details).

  • Info collected automatically (like IP address, browser type, cookies).

Why We Collect It

  • To process and ship your orders.

  • To provide good customer service.

  • To keep our website running smoothly.

  • To send updates or promotions (only if you’ve opted in).

How We Use It

  • To fulfill your orders.

  • To improve our website and services.

  • To send occasional updates if you’ve said yes.

Who We Share It With

  • Only trusted partners who help us run the store (payment processors, shipping carriers, Squarespace).

  • We never sell your information.

Cookies

Our site uses cookies so your cart works and we can understand how visitors use the site.

Your Choices

  • You can email us at info@mrsadelaide.com to update or delete your info.

  • You can unsubscribe from emails anytime.

Kids’ Privacy

Our site isn’t intended for children under 13.

Return Policy

We want you to love your order! If something’s not right, here’s how we handle returns.

Returns

  • You can return items within 14 days of delivery.

  • Items must be unused, in original condition, and in original packaging.

  • Sale, clearance, or custom items are final sale.

Refunds

  • Once we receive your return and inspect it, we’ll email you.

  • Approved refunds go back to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless we made a mistake or the item was damaged.

Damaged or Defective Items

If something arrives broken or defective, please contact us within 7 days at info@mrsadelaide.com with photos, and we’ll make it right.

Exchanges

We don’t do direct exchanges—just return the item and place a new order.

How to Start a Return

Email us at info@mrsadelaide.com with your order number and reason for return.